- The call coordinator is the first contact for incoming customer phone support requests and the foundation of the customer support experience. The call coordinator will create tickets and route calls to available technician/engineers.
- Accurately documenting customer interactions and project work. This will also include maintenance and clean-up of the ticketing system to ensure open tickets are in progress and on track to resolution.
- Emergency escalation and notification to other departments when required
- Provide updates to customers during outage incidents via phone and email.
Salary: Not Disclosed by Recruiter
Industry:IT-Hardware & Networking
Functional Area:IT Hardware, Technical Support, Telecom Engineering
Role Category:Technical Support
Role:Customer Support Engineer/Technician
Desired Candidate Profile
Dynacons Systems and Solutions Ltd
Time and Venue
76, Dynacons System & Solution Ltd. Ratnajyot industrial estate, Ambe Mata Chowk, Irla Lane , Vileparle West.