Call Coordinator / IT helpdesk coordinator

1 - 6 Years
Mumbai, Navi Mumbai, Mumbai Suburbs

Time and Venue

3rd October - 5th October from 1 AM onwards

76, Dynacons System & Solution Ltd. Ratnajyot industrial estate, Ambe Mata Chowk, Irla Lane , Vileparle West.

Express interest to recruiter and also get a reminder of this walk-in

Job Description


Job Description:

- The call coordinator is the first contact for incoming customer phone support requests and the foundation of the customer support experience. The call coordinator will create tickets and route calls to available technician/engineers.

- Accurately documenting customer interactions and project work. This will also include maintenance and clean-up of the ticketing system to ensure open tickets are in progress and on track to resolution.

- Emergency escalation and notification to other departments when required

- Provide updates to customers during outage incidents via phone and email.

Qualification - Any Graduate.
Minimum Experience - 1 years

Salary: Not Disclosed by Recruiter

Industry:IT-Hardware & Networking

Functional Area:IT Hardware, Technical Support, Telecom Engineering

Role Category:Technical Support

Role:Customer Support Engineer/Technician

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Dynacons Systems and Solutions Ltd

Dynacons Systems & Solutions Ltd. is an IT company with global perspectives with its headquarters at Mumbai and branches all over India.Established in 1995
View Contact Details+

Recruiter Name:Nisha Verma

Contact Company:Dynacons Systems and Solutions Ltd

Telephone:02266889957

Website:http://jobs.dynacons.com

Time and Venue

3rd October - 5th October from 1 AM onwards

76, Dynacons System & Solution Ltd. Ratnajyot industrial estate, Ambe Mata Chowk, Irla Lane , Vileparle West.

Express interest to recruiter and also get a reminder of this walk-in